HYTORC continues to grow with a recent department addition to its Mahwah, N.J., facility. The space formerly dedicated to repairs, which was relocated to the company’s John K. Junkers International Distribution Center in South Hackensack, N.J., was renovated and converted into an in-house customer service and business development collaboration division.
“We wanted to remain true to the principles that have been valued by our customers since our beginning,” said CEO Jason Junkers. “No matter how large we may grow, we want our customers to know that the treatment and service they have come to expect will never change.”
The new office area brings together integral HYTORC staff, such as customer service representatives, industry specialists, and business development specialists. While in the past, these groups of professionals were separate – the newly created space offers opportunity for collaboration and proactivity, helping to keep ahead of any customer needs.
“Bringing together singular departments to work together in a cohesive environment is a new idea that we feel will have a huge impact on accuracy and satisfaction with our customer service experience,” said company President Eric P. Junkers.
In-house customer service representatives will focus primarily on processing orders, ensuring shipments leave on time and assisting with keeping the applicable sales personnel informed. The business development team identifies opportunities and communicates with customer prospects. Industry specialists, along with the domestic and export departments, will contribute to the newfound synergy by working together with respective HYTORC personnel to discover new solutions and deliver superior service.
The newly renovated space features the utmost attention to detail to facilitate maximum production and efficiency. Relocating the staff to the newly renovated repair space doubled the square footage for these departments, with more than adequate capacity for further expansion. The design aids in the creative flow of information and ideas, with modular seating for individual desks and the conference area.
Technology was also improved to help further organize and assist the team as a whole. Mapping and customer relationship management software are now included in corporate strategy, aiding the departments with managing customer interactions, tracking support, synchronizing sales and forwarding pertinent information to the necessary representatives and managers in the field.
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